Privacy Policy

Last updated: December 4, 2025

This Privacy Policy explains how ULAP Services ("ULAP," "we," "our," or "us") collects, uses, and protects information when you visit our website at ulapservices.com and any related pages that link to this policy. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Who we are

ULAP Services is a boutique consulting company based in the United States that provides professional services related to the Five9 contact center platform. If you have questions about this Privacy Policy, you can contact us using the details provided on the Site.

2. Information we collect

We collect information in two ways.

• Information you provide directly when you contact us, request information, or communicate with us. This may include name, company, email, phone number, and anything else you choose to include.
• Information collected automatically, including IP address, browser type, device type, referring site, pages visited, and general location based on IP address. This is collected through cookies and similar technologies.

3. Cookies and analytics

We may use cookies to help the Site function properly and understand how visitors use it. You can disable cookies in your browser, although some features may not work as intended.

We use Google Analytics and similar tools to understand how visitors interact with the Site. These tools collect usage information. You can learn how Google uses this data on Google's site. You may use the Google Analytics opt out browser add on if you prefer not to be tracked.

4. How we use your information

We use information to respond to inquiries, provide services, operate and improve the Site, understand usage, communicate when permitted, and comply with legal obligations. We do not sell personal information.

5. How we share information

We may share information with service providers, legal authorities when required, or as part of a business transfer. We do not sell or rent personal information to marketers.

6. ULAP tools and calculators

Some tools on the Site run entirely in the user's browser. Others may send data to servers or third party services when needed to provide results. If a tool behaves differently, it will be explained on its page.

7. Data retention

We retain information only as long as needed for the purposes described or as required by law. When no longer needed, information is deleted or anonymized when possible.

8. Data security

We use reasonable security measures, but no method of transmission or storage is completely secure.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your information. Contact us to exercise these rights. To stop marketing emails, you can unsubscribe at any time.

10. Additional information for certain regions

If local laws give you additional rights, we will honor them where applicable. ULAP Services does not sell personal information as defined by laws such as the CCPA.

11. Third party links

This policy does not apply to third party websites linked on the Site.

12. Children's privacy

The Site is not directed to children under 16, and we do not knowingly collect information from them.

13. Changes to this policy

We may update this policy and will adjust the Last updated date accordingly.

14. Contact

If you have questions about privacy or data use, contact us through the form or email listed on the Site.