About ULAP Services

ULAP Services is a Five9 consulting company founded by a former Five9 professional. We help contact centers get the most out of their Five9 technology by pairing hands-on Five9 expertise with a practical, customer-first approach.

Our founder, Marc Smith, has been working in the customer experience (CX) industry for more than 20 years. Over the course of his career, he has designed, implemented, and optimized solutions across a wide range of industries and platforms.

Our Five9 Experience

Marc spent a decade at Five9 as part of the professional services team, where he led implementations, solved complex integration challenges, and trained organizations to make the most of their Five9 investment. That experience gave him an unmatched understanding of Five9's capabilities, both out of the box and through advanced Five9 API customization.

Today, ULAP Services brings that depth of Five9 knowledge directly to clients. From Five9 automation and integrations, to Five9 configuration care, to Five9 tune-ups and ongoing optimization, we ensure that every Five9 consulting service is delivered by someone who knows the Five9 technology inside and out.

Why work with us?

• Proven expertise: 20+ years in CX, 10 years inside Five9.
• Hands-on knowledge: We have solved the problems you are facing now.
• Practical focus: No fluff, just solutions that work in the real world.
• Long-term value: Beyond quick fixes, we help set your team up for sustainable success.

At ULAP Services, you are not just hiring a consultant. You are gaining a trusted partner who understands the challenges of running a contact center and knows how to unlock the full power of Five9.