Professional Online Tools

Free, privacy-first tools built by contact center and HR professionals. All calculations run in your browser — nothing is sent to a server.

CX Modernization Scorecard

Assess your contact center's modernization readiness across 5 key dimensions: cloud adoption, omnichannel experience, AI & automation, data integration, and workforce operations.

  • Score your contact center across 15 strategic questions
  • Identify gaps in cloud readiness and AI adoption
  • Generate a PDF report with prioritized recommendations
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IVA / IVR Erlang B Calculator

Calculate the exact number of IVA ports or IVR lines required to handle your call volume at a target blocking probability using the industry-standard Erlang B formula.

  • Size IVA concurrency for your inbound call volume
  • Determine blocking probability for existing port counts
  • Plan capacity confidently before go-live
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Hourly ↔ Salary Converter

Convert between hourly wages and annual salaries with full control over work schedule, paid/unpaid holidays, vacation days, and sick time. See monthly, weekly, and daily breakdowns.

  • Compare a salaried offer against your current hourly rate
  • Factor in PTO, holidays, and sick days accurately
  • Share a pre-filled calculation via URL
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Prompt Recorder

Record audio from your microphone and download a G.711 μ-law WAV file ready for IVR and IVA prompt uploads. Encodes to 8 kHz mono μ-law entirely in your browser.

  • Record IVR/IVA prompts and export as G.711 μ-law WAV
  • Preview your recording with an interactive waveform player
  • Seek, play, and pause before downloading
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